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Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.

- Presents detailed exercises for practical experiences in extra-lucid dreaming Frank is a modern Odysseus returning to a 1950s America mined with lethal pitfalls for an unwary black man. As he journeys to his native Georgia in search of Cee, it becomes clear that their troubles began well before their wartime separation. Together, they return to their rural hometown of Lotus, where buried secrets are unearthed and where Frank learns at last what it means to be a man, what it takes to heal, and--above all--what it means to come home. New chapters are included on specifying data requirements, writing high-quality functional requirements, and requirements reuse. Considerable depth has been added on business requirements, elicitation techniques, and nonfunctional requirements. In addition, new How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work free epub chapters recommend effective requirements practices for various special project situations, including enhancement and replacement, packaged solutions, outsourced, business process automation, analytics and reporting, and embedded and other real-time systems projects.

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Author: Alan Fairweather
Number of Pages: 224 pages
Published Date: 15 May 2014
Publisher: Little, Brown Book Group
Publication Country: London, United Kingdom
Language: English
ISBN: 9780716023982
Download Link: Click Here
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